Complaints

There is no doubt that all employees of Medisol / AEDexpert will do their utmost to help you properly and in a timely manner. However where people work mistakes can always be made. Do you have a complaint or a suggestion to improve our service? We would like to hear from you.

You are always welcome to phone us with suggestions on 01223 790124.

You can send us your complaint by email to [email protected].

Please mention the following:

• The nature of the complaint;
• The order number or invoice number to which the complaint applies;
• Contact person and contact details;
• If necessary, the required corrective action;
• If possible the product to which the complaint relates.

We take your complaint under consideration and will come up with a response within three working days.